By analyzing thousands of posts, replies, and reactions, this dashboard provides a comprehensive view of how members feel about various topics. Whether it’s excitement about new features, frustration over bugs, or constructive feedback on product improvements, sentiment analytics helps community managers spot trends early and take meaningful action.

The dashboard includes:

• Average sentiment score to gauge overall community mood.
• Recent positive and negative posts to quickly identify key conversations.
• Trends over time show how sentiment shifts across months.
• Breakdowns by channels, companies, and members to pinpoint sentiment hotspots.

How to access:

• Go to your Talkbase workspace
• Click on Analytics
• Open Sentiment Analytics to start tracking

 Read here to find out the best ways to take action on Sentiment Analytics.

We now support single sign-on with Okta, making it easier to manage access securely and seamlessly. Okta SSO is available for all customers on Business plan and beyond. Learn more here.

See how community engagement drives and influences deals in your sales pipeline. This template helps you follow:

• Community as Deal Source
• Deals with community engagement during the sales process
• Number of deals brought in by community
• % Close Rate with community activity
• Amount in $

Works across community integrations, Salesforce, and Hubspot.

The Activities tab will allow you to track all the steps your members made in your community and other associated event and business integrations. It’s a great way to follow the breadcrumbs if you are interested in the individual history of a member how they made their way to your community, and how they are engaging.

 Synced all across our integrations.

See and report on how members engage in community events. This template supports the following event integrations:

• Circle
• Gainsight
• Luma

Some of the included metrics and charts include:

• Hosted events
• Events registrations

• New contacts created from events
• Attendance rate % and chart
• Event speakers & hosts

Pre-built analytics templates make it easy to track, measure, and report on community growth, engagement, and performance. Whether you're monitoring event success, member activity, or integration-specific data, these templates simplify the process, giving you clear insights without starting from scratch.

Monitor your community's health by viewing member growth statistics, engagement counts, and detailed member charts for your Discourse community. These insights help you identify trends in member activity and engagement levels, enabling you to understand how well your community is thriving. By regularly analyzing these metrics, you can enhance member interaction and ensure that everyone feels valued and connected.

 Check out how to set up your Discourse integration here 

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⚡️ Improvements

Analytics

• Charts of date range improvements for all time zones
• The date selector is now more intuitive
• The daily active members' chart supports channel filter now
• Display correct chart-related entity names in tooltips (activity, members, etc.)
• Display the value of the bar above the bar in a bar chart

🐞 Bug fixes

• Export records to CSV is now export all records
• Re-sync missing Discord Community Joined dates
• Tracking Slack message changes
• Fix buttons jumping around in the date picker header
• Don’t allow to submit any form (eg. start of enrichment) when the form is already submitting
• Fix icon alignment inside the scan tickets button

Monitor your community's health by viewing member growth statistics, engagement counts, and detailed member charts for your Gainsight community. These insights help you identify trends in member activity and engagement levels, enabling you to understand how well your community is thriving. By regularly analyzing these metrics, you can enhance member interaction and ensure that everyone feels valued and connected.

 Check out how to set up your Gainsight integration here.

We’re making it even easier to get started with Talkbase. You can now sign up and log in using your Microsoft Workpace account – no extra passwords needed.